SAP Support Services

Leverage Velocity’s expert SAP support services to lower the TCO of your ERP system.

Velocity provides SAP support services to companies in realizing the full potential of their SAP enterprise resources, without having to maintain a pool of in-house SAP resources. 

Velocity’s SAP Support Services

  • World-class SAP helpdesk system that allows customers to raise tickets, track status and escalate SAP support issues.
  • SAP Application Experts for troubleshooting and problem resolution based on the modules implemented in the customer’s SAP environment, including FICO, SD, MM, PS and PP.
  • SAP Basis Experts for SAP system administration, system monitoring, database administration, implementation of fixes and tuning of the technical environment.

Velocity SAP Support Services Credentials

  • 18 Year Long SAP Partnership
  • Certified in SAP Cloud Services
  • Certified in SAP Hosting
  • Certified in SAP Application Management Services

Why Choose Velocity for SAP Support services?

  • Velocity’s team of consultants has over 100 years of combined implementation and operations services experience across all SAP modules, including FI, CO, SD, MM, CS, PM, PS, PP & Basis.
  • Principal consultants with close to 20 years of proven operations processes and industry experience.
  • SAP consultants with 6 to 12 years of proven operations processes and industry experience.
  • Full enterprise and turnkey solution support without resource or technology constraints.
  • Fast and reliable on-demand service, based on rigorous Service Level Agreements (SLA) for SAP applications and technical SAP support.

Want to take advantage of the flexibility and cost advantages of our private cloud?

Our virtual private cloud is secure, scalable, and most importantly, optimized for SAP and other enterprise applications. Velocity’s SAP hosting delivers exceptional speed, with the availability and control to ensure reliable, audit-worthy enterprise application performance. In fact, Velocity is an SAP Certified Partner in Hosting, with a rating of “Excellent.”

Can Velocity help my organization migrate to SAP HANA®?

Yes, whether you are planning to deploy SAP HANA via a virtualized environment, Multiple Components on One System (MCOS), Multiple Components on One Database (MCOD) or Multitenant database containers, Velocity can help. A 2-4 week Velocity Project Compass engagement with Velocity will provide a detailed business case, measurable objectives, a resource plan, a quote and a project plan for leveraging SAP HANA in our environment or yours.

Do you offer data archiving services for SAP applications?

Yes. Velocity can assist by defining business rules, identifying the data for archiving, performing an impact analysis, ensuring compliance with legal requirements and installing and configuring the purchased Archiving Software solution. An SAP HANA migration can also provide its own compelling benefits for data archiving.

Wondering how your SAP systems will stay up to date?

Velocity is SAP Certified in Application Management Services. Application lifecycle support is part of our service, so your SAP deployment is always current. Our services include unlimited patching, management of major and minor upgrades including retrofit of customizations to the applications. Velocity lifecycle support also includes ongoing hardware refreshes and platform upgrades.

Wondering how your concerns will be handled by our team?

To ensure a superior customer experience, Velocity assigns highly-knowledgeable SAP support staff to each customer. We invest significantly in training and development to ensure our team offers ready-access to expertise in the SAP applications you entrust to us.  

Need to shore up the resiliency of your IT environment?

Velocity’s Managed Disaster Recovery Services includes regular testing, giving you proof and confidence that your IT environment is recoverable at the speed of your business.

Looking for ways to get more out of your SAP application?

You'll want to watch this on-demand webinar with EIS Director of SAP Doug Morris, Velocity VP of SAP Ravi Padmanabhan and AWS Solution Architect Bill Timm as they share insights to help users optimize their SAP environments.

Watch Webinar