Infor Managed Services

1 of 8 Infor Partners who are CSF Certified

5K+ Business Process Customizations

Customers are attracted to Velocity's Infor Managed Service because of the speed at which they can implement and begin using their software investment to cut costs and realize results. With our highly skilled managed application service experts, we are capable of not only resolving technical issues, but also providing insight and answers to functions and critical "how-to" questions around the clock.

Why Velocity's Infor Managed Services?

• Tremendous scale - over 150 Infor events per second in the Velocity Cloud Application Management Platform (VCAMP)
• Screaming fast- average transaction speeds of 0.21 seconds
• Completely transparent - 100% enabled with Velocity Zoom^®
• Global customers using Infor M3, Infor Lawson (S3), and complementary applications like MHC
• Customers are live on the latest releases such as Infor 10
• Secured with Type 2 SOC 2 Certified operating controls
• Global Staff of over a 100 Infor professionals investing over 100 hours a year in professional training

Velocity's Infor Managed Services

• User administration
• Application administration
• Incident management
• Remote application management
• Application change management
• Service Request management
• Functional Support
• Application performance management
• Application analytics (Zoom)
• 24/7 Support
• Critical Incident Management
• Root Cause Analysis
• Problem Management
• Managed Disaster Recovery
• Type 2 SOC II Certified operating controls

Looking for Infor customer success stories? Visit our resource page to learn more.

Want to take advantage of the flexibility and cost advantages of the cloud?

Velocity’s Infor Lawson hosting delivers exceptional speed and scalability, with the availability, security and control to ensure reliable, audit-worthy enterprise application performance. Our Velocity Cloud Application Management Platform (VCAMP) built with the power of AWS is not a generic, one-size fits all offering, because the best operation requires a solution matched to your specific business requirements. Similarly, our service level guarantees are based on application performance, not just uptime, because exceptional user productivity necessitates exceptional application execution.

Need advice on using Infor Lawson to make business processes more efficient?

Our functional application support team helps Velocity customers find better, faster, easier ways to use Infor Lawson every day.  Whether you are preparing for Benefits Open Enrollment or want to more fully-leverage Lawson Smart Office, our functional experts have real-world answers that can make your job easier. Velocity’s world-class BPO Services increase the efficiency and effectiveness of day-to-day operations. Contact us to learn more about taking advantage of full HRO (Human Resource Outsourcing Services) including Payroll and Benefits Administration and a global Employee Service Center.  

Ready to upgrade?

Velocity includes application upgrades and rolling customizations forward within our comprehensive Managed Application Services.  We believe that is essential to helping you realize the full potential of your Infor Lawson investment, and you should not settle for anything less.  Our project services team will develop and manage an upgrade plan that matches your business requirements and timeline.

Thinking about an Infor Managed Services of content management software?

Ask Velocity. Many customers run these applications in our cloud in a Platform-as-a-Service model, so expertise and real world advice is readily available.

Worried how you would recover if something happens to your on premise Infor Managed Services solution?

Velocity’s Managed Disaster Recovery Services are designed to offer a wide range of recovery options to quickly restore on-premise Infor deployments.