At a critical EHR milestone, the IT team at top 10 rehab hospital, Shepherd Center, harnessed an opportunity to move to a remote application management model, alleviating the strain on their small support staff while keeping their recently upgraded Infor Lawson application on-premise.

Find out how remote management of Shepherd Center’s Infor applications enabled IT Manager Jeff Couch, to:

  • Repurpose employees to focus on patient-facing initiatives
  • Save $200,000 annually in payroll
  • Implement an innovative data loss prevention program
  • Begin evaluating an upgrade to Infor v11


“Remote managed services allowed us to re-purpose two full time IT positions to address crucial needs supporting our EMR and health information management systems.”

- Jeff Couch, IT Manager, Shepherd Center

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